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Infoshare: AI Chatbot for the GÉANT eAcademy

A Chatbot is a computer programme that simulates and processes human conversation, allowing humans to interact with digital devices, systems and platforms as if they were communicating with a real person. With the recent rise of Artificial Intelligence, these interactive assistants can be found almost everywhere to answer basic questions on services, invoices, incidents, etc. The NETDEV Incubator team, together with the Network eAcademy and the GLAD teams have been developing and experimenting with a new AI Chatbot, initially including it in the Network eAcademy training tracks on a testbed website, and with the aim of potentially extending it to other tracks in the GÉANT eAcademy.

In this Infoshare, the NETDEV incubator team will present the work developed to create and include an AI Chatbot in the Network eAcademy training tracks both from the user and from the service provider perspective.

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